Students, Staff (Faculty and staff), parents and society are stakeholders of the institution and it is our focus to ensure transparency in all the activities. With this spirit, institute has designed a mechanism for grievance redressal. Grievance categories are as under
| Stake holder | Grievance Category | Resolving Authority |
|
Students |
Academic | Director/Dean/ Head |
| Non-Academic (Office/ Infra Support) | Director/AO | |
| Disciplinary issues | Director/ Proctor | |
| Harassment/ Ragging | Director/ Proctor | |
| Women Cell | Women Cell in charge | |
| SC/ST related matter | Director/ SC/ST Committee Incharge | |
| Staff | HR related/ Harassment /other | Director/ Dean |
| Society | Any matter | Director |
There will be Grievance Redressal Committees at the Institution level to deal with the grievances of stakeholders: Committee will be as under
This committee head will deal forward all the grievances to concerned department (may be software assisted), take reports from all concerned and compile the data. The committee will discuss policy matters, cases and reports and will entertain the appeal filed by the stakeholders against the decisions.
Procedure for Redressal of Grievances
a. An aggrieved stakeholder who has the Grievance can lodge complaint online (at website) or offline to the concerned authority. Authority will inquire for fact finding and will try to redress the grievance within a reasonable time, preferably within a week and communicate the decision to the aggrieved and all concerned. It will also submit a detailed report to grievance Redressal cell through its head.
b. If the stakeholder is not satisfied with the decision concerned authority/committee, he/she can submit an appeal to the grievance Redressal committee within a week from the date of the receipt of the decision.
c. Grievance Redressal committee after verifying the facts and reports, shall pass appropriate order in the best possible manner within a reasonable time, preferably within 10 days of receipt of application.
d. If stakeholder is not satisfied with the decision, she can submit a review appeal to the head of institution (Director) within 7 days of receipt of decision of appeal.
e. Grievance Rediessal committee, if needed, may recommend to the head of institution, necessary corrective action as it may deem fit, to avoid recurrence of similar Grievance.
While dealing with the complaint the committee/ authorities at all levels will observe law of natural justice and hear the complainant and concerned people. While passing a decision at any level the relevant provisions of Act/Regulations/ rules should be kept in mind to avoid contradiction of the same.
Director
CC: